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Governance & Policies

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Castleman Healthcare has a whole host of policies and governance structures in place. We are currently updating our policies in line with the General Data Protection Regulation requirements.

Our Terms of Reference can be found by clicking the following link:

Castleman Healthcare Terms of Reference 2024

Please find a list of the relevant lead for each policy by clicking the following link:

Castleman Policy Leads

A copy of our Acceptable Use Policy can be found by clicking the following link:

Acceptable Use Policy

A copy of our policy about Access to Health Records can be found by clicking the following link:

Access to Health Records Application
 

A copy of our Accountable Emergency Officer and Response Policy can be found by clicking the following link:  
Accountable Emergency Officer & Response Policy

A copy of our Armed Forces Covenant Policy can be found by clicking the following link:

Armed Forces Covenant Policy

A copy of our Caldicott Policy can be found by clicking the following link:

Caldicott Policy

 

A copy of our Child Sexual Abuse and Exploitation Policy can be found by clicking the following link: 

Child Sexual Abuse & Exploitation Policy

 

A copy of our policy about Clinical Governance can be found by clicking the following link:

Clinical Governance Policy

A copy of our policy about our Complaints Procedure can be found by clicking the following link:

Complaints Policy & Procedure

A copy of our Confidentiality Policy can be found by clicking the following link:

Confidentiality Code of Practice

A copy of our Conflict of Interest Policy can be found by clicking on the following link:

Conflict of Interest Policy

 

A copy of our policy about our Corporate Governance can be found by clicking the following link:

Corporate Governance Policy

A copy of our policy on COVID-19 Testing can be found by clicking the following link:

COVID-19 Testing Policy

A copy of our Data Protection Policy can be found by clicking on the following link:

Data Protection Policy

A copy of our policy about Data Quality can be found by clicking the following link:

Data Quality Policy

A copy of our Death of a Service User Policy can be found by clicking the following link:

Death of a Service User Policy

A copy of our policy about Dignity at Work can be found by clicking the following link:

Dignity at Work Policy

A copy of our policy about Disciplinary & Appeals can be found by clicking the following link:

Disciplinary & Appeals Policy

A copy of our policy about Document Approvals can be found by clicking the following link:

Document Approvals Policy

A copy of our policy about Duty of Candour can be found by clicking the following link:

Duty of Candour Policy

A copy of our policy about Email and Internet Usage can be found by clicking the following link:

Email & Internet Usage Policy

A copy of our Emergency Business Continuity Plan can be found by clicking the following link: 

Emergency Business Continuity Plan

A copy of our policy about Equality and Diversity can be found by clicking the following link:

Equality & Diversity Policy

 

A copy of our Fair Processing Notice Policy can be found by clicking the following link:

Fair Processing Notice Policy

A copy of our Fire Policy can be found by clicking the following link:

Fire Policy

 

A copy of our policy about Flexible Working can be found by clicking the following link:

Flexible Working Policy

A copy of our Fraud Policy can be found by clicking the following link:

Fraud Policy

A copy of our Grievance Policy can be found by clicking the following link:

Grievance Policy

A copy of our policy about Guidelines and Conditions for Travel Expenses can be found by clicking the following link:

Guidelines & Conditions for Travel Expenses Policy

A copy of our Health & Safety Policy can be found by clicking the following link:

Health & Safety Policy

A copy of our Incident Policy can be found by clicking the following link:

Incident Policy

A copy of our Induction Plan can be found by clicking the following link:

Induction Programme Outline

A copy of our Infection Prevention and Control Policy can be found by clicking the following link:

Infection Prevention & Control Policy

 

A copy of our policy about Information Governance can be found by clicking the following link:

Information Governance Policy

A copy of our policy about Information Sharing can be found by clicking the following link:

Information Sharing Policy

 

A copy of our Life Cycle Policy can be found by clicking the following link:

Life Cycle Policy

 

A copy of our policy about Lone Working can be found by clicking the following link:

Lone Working Policy

 

A copy of our policy about Medicines Management can be found by clicking the following link:

Medicines Management Policy

A copy of our policy about ​Mental Capacity and Liberty Protection can be found by clicking the following link:
Mental Capacity & Liberty Protection Policy

A copy of our Net Zero Policy can be found by clicking the following link:

Net Carbon Zero Policy  

A copy of our policy about Patient Consent can be found by clicking the following link:

Patient Consent Policy

 

A copy of our policy about Patient Restrictions can be found by clicking the following link:

Patient Restrictions Policy

 

A copy of our policy about People Development can be found by clicking the following link:

People Development Policy

A copy of our Personal Data Breach Policy can be found by clicking the following link:

Personal Data Breach Policy

 

A copy of our Practice Policy in relation to staff not directly employed by Castleman can be found by clicking the following link:

Practice Policy - Staff Not Directly Employed

A copy of our policy about Prevent Strategy can be found by clicking the following link:

Prevent Strategy Policy

A copy of our policy about Records Management can be found by clicking the following link:

Records Management Policy

A copy of our policy about Recruitment and Selection can be found by clicking the following link:

Recruitment & Selection Policy

 

A copy of our Risk Management Policy can be found by clicking the following link:

Risk Management Policy

 

A copy of our policy about Safeguarding Adults at Risk can be found by clicking the following link:

Safeguarding Adults at Risk Policy

 

A copy of our policy about Safeguarding Children can be found by clicking the following link:

Safeguarding Children Policy

 

A copy of our Shared Space Protocol can be found by clicking the following link:

Shared Space Protocol

A copy of our policy about Sharing Protocols on Clinical Guidance can be found by clicking the following link:

Sharing Protocols on Clinical Guidance Policy

A copy of our Smartcard Policy can be found by clicking on the following link:

Smartcard Policy

 

A copy of our Staff Induction Procedure can be found by clicking the following link:

Staff Induction Procedure

A copy of our Subject Access Request Policy can be found by clicking on the following link:

Subject Access Request Policy

 

A copy of our Transparency Policy can be found by clicking on the following link:

Transparency Policy

A copy of our policy about Violent and Aggressive Patients can be found by clicking the following link:

Violent & Aggressive Patients Policy

A copy of our policy about Whistleblowing and Freedom to Speak up can be found by clicking the following link:

Whistleblowing & Freedom to Speak Up Policy

If you would like any specific policies please contact James Leyland at james@castlemanhealthcare.co.uk

Complaints

Castleman Healthcare aims to provide patients with the best care we can. If you have any complaints, comments or concerns about our services please contact us directly at james@castlemanhealthcare.co.uk

Fair Processing

Learn about why the NHS records information about you and how it is used, with whom we may share information, your right to see your health records and how we keep your records confidential.

Our policy can be found by clicking the link below. 

Subject Access Policy

Terms of Reference

Our Terms of Reference define the purpose and structures within Castleman Healthcare as well as our vision, objectives and scope. For the latest documentation please contact us directly at info@castlemanhealthcare.co.uk

Structure

Castleman Healthcare Ltd. is a non-profit making GP provider organisation owned by its shareholders who themselves are GPs in our twelve practices. The day-to-day decisions are made by the Board of Directors and our corporate structure can be found by clicking on the link below.

Board Structure

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