Governance & Policies
Castleman Healthcare has a whole host of policies and governance structures in place. We are currently updating our policies in line with the General Data Protection Regulation requirements.
Please find a list of the relevant lead for each policy by clicking the following link:
A copy of our Acceptable Use Policy can be found by clicking the following link:
A copy of our policy about Access to Health Records can be found by clicking the following link:
Access to Health Records Application
A copy of our Accountable Emergency Officer and Response Policy can be found by clicking the following link:
Accountable Emergency Officer & Response Policy
A copy of our Armed Forces Covenant Policy can be found by clicking the following link:
A copy of our Caldicott Policy can be found by clicking the following link:
A copy of our Child Sexual Abuse and Exploitation Policy can be found by clicking the following link:
Child Sexual Abuse & Exploitation Policy
A copy of our policy about Clinical Governance can be found by clicking the following link:
A copy of our policy about our Complaints Procedure can be found by clicking the following link:
A copy of our Confidentiality Policy can be found by clicking the following link:
Confidentiality Code of Practice
A copy of our Conflict of Interest Policy can be found by clicking on the following link:
A copy of our policy about our Corporate Governance can be found by clicking the following link:
A copy of our policy on COVID-19 Testing can be found by clicking the following link:
A copy of our Data Protection Policy can be found by clicking on the following link:
A copy of our policy about Data Quality can be found by clicking the following link:
A copy of our Death of a Service User Policy can be found by clicking the following link:
Death of a Service User Policy
A copy of our policy about Dignity at Work can be found by clicking the following link:
A copy of our policy about Disciplinary & Appeals can be found by clicking the following link:
A copy of our policy about Document Approvals can be found by clicking the following link:
A copy of our policy about Duty of Candour can be found by clicking the following link:
A copy of our policy about Email and Internet Usage can be found by clicking the following link:
A copy of our Emergency Business Continuity Plan can be found by clicking the following link:
Emergency Business Continuity Plan
A copy of our policy about Equality and Diversity can be found by clicking the following link:
A copy of our Fair Processing Notice Policy can be found by clicking the following link:
A copy of our Fire Policy can be found by clicking the following link:
A copy of our policy about Flexible Working can be found by clicking the following link:
A copy of our Fraud Policy can be found by clicking the following link:
A copy of our Grievance Policy can be found by clicking the following link:
A copy of our policy about Guidelines and Conditions for Travel Expenses can be found by clicking the following link:
Guidelines & Conditions for Travel Expenses Policy
A copy of our Health & Safety Policy can be found by clicking the following link:
A copy of our Incident Policy can be found by clicking the following link:
A copy of our Induction Plan can be found by clicking the following link:
A copy of our Infection Prevention and Control Policy can be found by clicking the following link:
Infection Prevention & Control Policy
A copy of our policy about Information Governance can be found by clicking the following link:
A copy of our policy about Information Sharing can be found by clicking the following link:
A copy of our Life Cycle Policy can be found by clicking the following link:
A copy of our policy about Lone Working can be found by clicking the following link:
A copy of our policy about Medicines Management can be found by clicking the following link:
A copy of our policy about Mental Capacity and Liberty Protection can be found by clicking the following link:
Mental Capacity & Liberty Protection Policy
A copy of our Net Zero Policy can be found by clicking the following link:
A copy of our policy about Patient Consent can be found by clicking the following link:
A copy of our policy about Patient Restrictions can be found by clicking the following link:
A copy of our policy about People Development can be found by clicking the following link:
A copy of our Personal Data Breach Policy can be found by clicking the following link:
A copy of our Practice Policy in relation to staff not directly employed by Castleman can be found by clicking the following link:
Practice Policy - Staff Not Directly Employed
A copy of our policy about Prevent Strategy can be found by clicking the following link:
A copy of our policy about Records Management can be found by clicking the following link:
A copy of our policy about Recruitment and Selection can be found by clicking the following link:
Recruitment & Selection Policy
A copy of our Risk Management Policy can be found by clicking the following link:
A copy of our policy about Safeguarding Adults at Risk can be found by clicking the following link:
Safeguarding Adults at Risk Policy
A copy of our policy about Safeguarding Children can be found by clicking the following link:
A copy of our Shared Space Protocol can be found by clicking the following link:
A copy of our policy about Sharing Protocols on Clinical Guidance can be found by clicking the following link:
Sharing Protocols on Clinical Guidance Policy
A copy of our Smartcard Policy can be found by clicking on the following link:
A copy of our Staff Induction Procedure can be found by clicking the following link:
A copy of our Subject Access Request Policy can be found by clicking on the following link:
A copy of our Transparency Policy can be found by clicking on the following link:
A copy of our policy about Violent and Aggressive Patients can be found by clicking the following link:
Violent & Aggressive Patients Policy
A copy of our policy about Whistleblowing and Freedom to Speak up can be found by clicking the following link:
Whistleblowing & Freedom to Speak Up Policy
If you would like any specific policies please contact James Leyland at james@castlemanhealthcare.co.uk
Complaints
Castleman Healthcare aims to provide patients with the best care we can. If you have any complaints, comments or concerns about our services please contact us directly at james@castlemanhealthcare.co.uk
Fair Processing
Learn about why the NHS records information about you and how it is used, with whom we may share information, your right to see your health records and how we keep your records confidential.
Our policy can be found by clicking the link below.
Terms of Reference
Our Terms of Reference define the purpose and structures within Castleman Healthcare as well as our vision, objectives and scope. For the latest documentation please contact us directly at info@castlemanhealthcare.co.uk
Structure
Castleman Healthcare Ltd. is a non-profit making GP provider organisation owned by its shareholders who themselves are GPs in our twelve practices. The day-to-day decisions are made by the Board of Directors and our corporate structure can be found by clicking on the link below.