Castleman Healthcare delivered the Transformation Programme of work for the East Dorset and Poole North localities, April 2017 to April 2019. We introduced a range of new and exciting services and these build the foundation for the practices to work collaboratively and at scale. 

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GP Practice Training: Active Signposting, Care Navigators and Managing Clinical Correspondence

Lead: Sarah Faulkner

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Active Signposting by reception staff provides patients with a first point of contact and directs them to the most appropriate source of help. We trained over 90 reception staff in active signposting and developed a local directory of services to support our staff with care navigation. We also provided training for Managing Clinical Correspondence in the practices and the benefits of this system are proving powerful with results showing it can free up to 40 mins per GP per day.  

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​MSK Practitioners 2018-2020

Lead: James Leyland

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Bringing MSK Practitioners into General Practice was part of our Transformation care redesign and we recognised that the role of MSK practitioners in primary care offers an immediate solution to workforce and demand issues. With the transition to networks we hope to have more MSK First Contact Practitioners in post in 2020. We were able to support six practices with MSK practitioners during this phase and the funding has continued using the Improved Access to GP services funding. 

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Improved Access to GP Services 2017-2019

Lead: Fiona Pickering

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Castleman Healthcare worked collaboratively with the Mid Dorset Health Alliance during 2017-19, a collaboration of both Primary, Secondary and Community Care stakeholders to deliver the Improved Access to GP services across the Mid-Dorset cluster including locations at Poole Hospital, Swanage Hospital and Wimborne Hospital.

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Phlebotomy Service  2018-19

Lead: James Leyland 

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Each practice in Castleman has successfully made the transition to taking its phlebotomy service in house and out of the hospital under the 'care closer to home scheme'. Patients can now access phlebotomy services at their local practice. 

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School Based Initiatives 2018-19

Lead: Sarah Faulkner 

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During self care week in 2018, Castleman Healthcare led a project with Public Health Dorset to create a short presentation for all local schools to share with their students with an aim to educating young people on what self care is, its' importance and the services available to them. 

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Castleman Healthcare worked with local young people to create a web-based directory of services and information designed with young people in mind. This page has been created to help young people, their families and carers access and find a range of health services and reliable information about self care all in one place. 

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Contact us at info@castlemanhealthcare.co.uk

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